Refund Policy

Return window

You may ask for a return or exchange within 30 days after delivery. The item should be in reasonable condition with its included parts and packaging where practical.

How to request a return

Contact us before sending an item back and include your order number, the item concerned and the reason for the request. We will provide a prepaid return label or another free return method for an approved return. We do not charge a restocking fee.

Damaged, defective or incorrect items

If an item arrives damaged, defective, incomplete, incorrect or materially different from its description, contact us promptly with photographs and order details. We will offer a refund, exchange, replacement or another appropriate resolution.

Refunds

Approved refunds are processed within 10 business days and sent to the original payment method. Your bank or card issuer may need another 5–10 business days to display the credit.

Exceptions

Perishable, personalized and health or safety restricted goods may be excluded when applicable law allows. Any exception will be explained before a return is finalized.

This policy does not limit rights provided by Canadian consumer protection law.

Contact

Email: susanblackburn1940@sungeingor.com

Telephone: 5147575828

Business address: 7320 Rue De Roquancourt, Montréal, QC, H3R 3C9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).