FAQ

Where do you ship?

We currently ship within Canada to addresses accepted at checkout.

How long does delivery take?

Orders are processed in 1–2 business days and usually arrive 4–6 business days after dispatch, for an expected total of 5–8 business days.

Can I track my order?

When tracking is available, we email tracking details after dispatch.

Can I return an item?

Contact us within 30 days after delivery for a return or exchange. Approved returns use a prepaid label or another free return method.

When will my refund arrive?

We process approved refunds within 10 business days. Your bank or card issuer may take another 5–10 business days to show the credit.

What payment methods are accepted?

Available methods and the currency are shown at checkout. The store currency is Canadian dollars.

Can I cancel an order?

Contact us as soon as possible. We will try to cancel an order before processing or dispatch; if it has already shipped, use the return process.

What if my item is damaged or incorrect?

Contact us promptly with photographs and order details so we can arrange a refund, exchange, replacement or another appropriate resolution.

How can I contact you?

Email us at susanblackburn1940@sungeingor.com or call 5147575828. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).